MicroMD PM Integrated Solution:
SELF-SCHEDULING
Reduce Scheduling Headaches
Let us handle scheduling so you and your team can focus on what you do best: patient care.
Book Appointments 24/7
Empower patients to book appointments at their convenience day or night.
Reduce No-Shows
Rescheduling and canceling anytime makes it easy for patients to update their availability with your office, even outside of business hours, reducing no-shows.
Boost Office Efficiency
Let SmartAction handle scheduling so you and your office team can focus on higher value tasks.
SmartAction, integrated with our MicroMD PM solution, empowers patients with 24/7 self-service access to schedule, change, confirm, and/or cancel appointments over an automated phone process — without any live support needed.
Why Automate with SmartAction?
Ease of Integration
Out-of-the box integration with MicroMD and connection to your existing phone system.
Best-in-Class AI
The most human-like voice experience trained and tuned to the language of your business and patients.
Intelligent Transfer
Easily transfer for any caller who presses 0, asks to speak with someone, or has difficulty finding a suitable time slot.
HIPAA Compliant
SmartAction is fully compliant with HIPAA regulations to ensure patient privacy.
Customized Hours
Benefit from automated scheduling 24/7 or choose to use automated scheduling after hours only. The choice is yours.
Conversation, Not Complexity
Delight patients with a conversational automated experience. No navigating through frustrating phone trees or waiting on hold.
Automate the Patient Scheduling Journey with SmartAction
Scheduling Intent
Are you calling to make a new appointment, change, cancel, or confirm?
3-Factor HIPAA Authentication
Can you verify your name, phone number, date of birth, and zip code?
Confirm Doctor
Are you calling to schedule an appointment with Dr. Lee?
Appointment Type
Is this a new exam or follow up?
Reason for Visit
In a few words, please describe the reason for your visit.
Negotiate Best Day & Time
The next appointment I have available is May 2nd at 2:00 pm. Does that work?
Text Message Confirmation
Would you like me to text your appointment details to the phone number ending in 4591?
Text Sent
Text has been sent.
Hear How it Works
Want to hear how SmartAction puts “conversational” in “conversational AI”? Listen how easy it is to schedule a medical appointment using our best-in-class solution.
Resources
