This blog series from Yosi Health explores the ins-and-outs of identifying the best patient intake solution for your healthcare practice. Not all patient intake solutions are created equal, which is why it’s important to know about different program features, functionalities, and what to look for.
Does implementing a new patient engagement platform have to be a heavy lift?
For expediency, many practices have employed a patchwork approach to upgrades, making a transition to digital solutions on an as needed basis…and as time wore on, it has proven to be a costly and inefficient.
You have done your due diligence, and everyone agrees that you have found a digital engagement platform that checks all you and your colleagues’ boxes. Looming in the back of everyone’s psyche is the dread of what it’s going to take to implement and deploy what was promised by the vendor. That dread is justified because it’s often found during implementation that the words “bi-directional integration” and “high level of customization” mean entirely different things to the vendor and the customer. These buzzwords are used often and effectively to close deals. They are used quite liberally and, in most cases, not to the advantage of the customer.
It’s unfortunate that this is revealed in implementation, after all the time was spent investigating and papers signed making it that more difficult to pivot to a solution that will meet your needs. What this created is a population of web savvy consumers for whom the “old way” of doing business is no longer ideal. They have come to expect the ease of virtual and
mobile-friendly experiences in all aspects of their lives – including their healthcare journey.
As an example, imagine finding out that all your patients will be getting pharmaceutical advertisements or that you need a separate dashboard to push your patient’s data into your EMR during implementation. Or that not all the data is going to the correct discreet field, or we can’t do this assessment, or we don’t handle HPI, etc. At that point you have two choices, accept the quirky limitations as “this is better than what we had”, or find a vendor that will be transparent and deliver the solution you want. In many cases, when their IT teams were able to successfully get an intake system up and running, it was often buggy or failed to integrate as promised. And you could forget about patient experience customization or branding.
We hear this all the time from our satisfied clients that switched from another platform many of whom were in the implementation process.
They tell us that their project costs quickly spiraled out of control, and they began experiencing unanticipated system downtime and hard feedback from their colleagues – something no one wants or can afford. The implementation process became like forcing a square peg into a round hole.
We’d all like to leverage the capabilities of our existing systems to help us address new business challenges and increase the size or our panels through the automation of the patient consumer experience.
The pandemic was the catalyst for major changes to the medical profession. Overnight, the entire healthcare field was in large part was compelled to go remote requiring digital engagement.
For expediency, many practices employed a patchwork approach to upgrades, making a transition to digital solutions on an as needed basis. It was like applying war time triage to a business model. And as time wore on, it proved to be a costly and inefficient.
Why is MMDengage, powered by Yosi Health solution a superior approach? Chiefly because our patient intake platform uses the latest technology associated with cloud-based platforms. That means, we maintain the infrastructure for you. Our systems do the heavy lifting, in the background. Your existing systems, the ones in your office, simply serve as an interface, to connect your needs to our powerful online cloud-based solutions.
By being cloud-based, we can customize our services to meet your practice’s needs. Similarly, our back-end solution is platform agnostic and is available on all the mobile devices, tablets, and computers.
And that’s not all. Our fully genuinely integrated patient intake and registration platform automatically uploads and updates critical patient data in real time, freeing up your administrative staff to focus on patient management.
If implementing patient intake solutions is becoming nothing more than an IT nightmare, find out how MMDengage, patient engagement platform can serve your practice.
Source: Not All Patient Intake Solutions Are Created Equal: Part 5 (yosi.health)
