To put it simply… because you are too busy to just talk.
As a practice you may ask “Why is MicroMD calling me? “Don’t they know how busy we are right now?!”. We know and we understand the challenges you are facing. Those challenges are exactly why we are calling. We want to have a conversation and discuss how we can help.
You may have been too busy dealing with the pandemic to have noticed the shift in focus from our team’s roles as Area Sales Managers, Account Managers, and eServices Specialists, to Practice Management Consultants and Solution Specialists. This is much bigger than a shift in job titles – this is a fundamental change in the relationship we want to foster with our customers.
When your Practice Management Consultant or Solutions Specialist is calling, it is because we know you are slammed – probably short staffed – and don’t have time to talk. We want to ask you to find 10-15 minutes, at your convenience, to schedule a conversation. Together we can discover how to alleviate some of the stress, streamline processes to save time, and help during everyday challenges.
Here is a quick list of why we are calling and how we can help…
- New front desk employee and no time to train? We can arrange a free training session.
- Short Staffed? Experiencing hiring difficulties? MicroMD has solutions that can provide more time for patients and reduce stress for your staff – leverage technology to automate labor intensive tasks.
- Need to be more efficient? We want to offer free Optimization Training.
- Phone ringing off the hook? Are no shows happening because patients are too busy, and you didn’t have time to personally call them for a reminder? We are trying to help you silence the phone by offering new cost-effective, digital options to communicate and engage via two-way texting or email. It’s what your patients want, and your staff need!
- Yucky Clipboards that need sanitized? Clicking on patient data slowing you down? We are trying to make sure you know that instead patients can register on their smart phones and staff can import data quickly. Auto-filing will eliminate scanning or attaching registration forms into your system. Let us tell you about YOSI Health.
- Need quick answers to how to do something? We can show you the new online knowledge center.
- Providers complaining about too many clicks? Many providers and nurses say the new Single View Encounter saves clicks and time.
- Updates happened and you were dealing with a pandemic? We can quickly hit the highlights or direct you to more information.
Are you lagging behind on offering the convenience that strengthen patient relationships? To stay viable as an independent practice, can you afford not to take a few minutes to have a conversation? We encourage YOU and other members of your practice to read through the industry trends article in this newsletter by Carrie Ambrose and other MicroMD staff. This article highlights the need to embrace the new demands being placed on practices to compete in today’s era of healthcare consumerism.
We are proud of the excellent personalized support we offer our customers, and this is just another example of the value we want to bring to your practice.
You invested in MicroMD and we are calling to let you know we are equally invested in your success.
