Our clients often mention that patients complain how hard it is to get in touch with their doctor’s office because of the busy lines or voicemail phone tags. Using two-way texting would make your practice more accessible, and patients will be more satisfied with your availability and your services.
Healthcare offices still use phones for many tasks as they are still a workflow staple. However, it’s time to get off the phone and focus on healthcare automation tools. You can save a lot of time by texting your patients about a time change or instructions prior to their appointment. Not to mention, texting eliminates the time-consuming ‘balance due’ calls and provides another method of sending the same messaging.
During the pandemic, we saw many practices simplify front office logistics by using two-way texting to manage curbside check-in. Practices are using texts to send links to…
- online intake forms,
- message about prescription refills,
- or lab results received.
Consider this fact: over 70% of appointment confirmations on the AutoRemind platform in 2021 were completed using a mobile phone. Mobile is becoming your patient’s core communication device and using two-way texting is allowing you to communicate with your patients in the way that works for them.
Watch the this video about two-way texting and also online forms:
