Schedule At-A-Glance

Gather With MicroMD Experts & Peers

The 2019 MicroMD User Conference is a great opportunity for your practice to connect with your peers, industry experts, MicroMD staff and strategic partners. During this day and a half of learning, we hope you take away ideas to help you boost practice efficiency and profitability, as well as improve the patient experience.

Wednesday, May 1^st, 2019
Time	Title
11:00 am – 1:15 am	Registration
12:00 pm – 1:00 pm	Lunch \| Vendor Fair
1:00 pm – 1:30 pm	Welcome \| Housekeeping
1:30 pm – 2:00 pm	Vendor Fair \| Open Learning Lab Visits
2:00 pm – 3:00 pm	Monitoring the Financial Health of Your Practice Speaker(s): Lisa Davis, Training Specialist, MicroMD Have you ever wondered how you can monitor the financial health of your practice with your MicroMD PM system? If you are nodding your head yes, we can help. In this session, we will suggest monthly, quarterly, and yearly reports to run and analyze in your software. Coupled with this, our expert will show you how to balance month end reports, identify problem areas, evaluate your performance by procedure codes and payers, and more.
2:00 pm – 3:00 pm	MIPS – Year 3: You CAN Claim Your Positive Payment Adjustment! Speaker(s): Trisha Conway, eHealth Consulting You CAN claim your positive payment adjustment!”: The regulations have changed, but the positive reimbursement adjustments are still well within your reach. After attending this session, you will understand the changes in regulations and the impact they have on your participation in MIPS. You will be able to identify ways your practice can participate and receive positive payment adjustments for Medicare in 2021 and beyond. Learn more about Trisha
2:00 pm – 3:00 pm	Clinical Decision Support: It’s More Than Just Alerts Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD Clinical decision support is widely talked about and highly regarded in healthcare, and for a good reason. In this session, we will discuss what is, how it is used, and the ways it ties into the incentive programs you may already be participating in. Lastly, we will discuss how it works with MicroMD EMR, the add-on tools available to your practice, and the resources your practice can access when making critical care decisions.
2:00 pm – 2:30 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:30 pm – 3:00 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
3:00 pm – 3:15 pm	Break \| Vendor Fair
3:15 pm – 4:15 pm	Demystifying the MicroMD EMR Quality Measures Speaker(s): Anna Mrvelj, Training Specialist, MicroMD Another year means another new year of CMS changes – join us as we discuss topped our measures for 2019 that may impact your practice. We will also review the most significant changes to common quality measures and discuss how to move the needle on numerators and denominators for the most commonly used quality measures. Lastly, our MicroMD expert will discuss resources available to assist you with quality measures as you move through the 2019 reporting year.
3:15 pm – 4:15 pm	The Future of Medicine through Virtual Visits Speaker(s): Trisha Conway, eHealth Consulting You may wonder how you could ever treat a patient over the computer! Let’s take a practical look at implementation of Virtual Visits and how they are beginning to revolutionize medicine. You will see virtual visits in use and be able to identify ways you can implement virtual visits in your practice. Virtual Visits are a win-win for both the provider and the patient in improved revenue and satisfaction. Learn how you can get started now! Learn more about Trisha
3:15 pm – 4:15 pm	Accelerating the Front Desk Experience Speaker(s): John Webb, Client Insights Manager, MicroMD Accelerating your office’s front desk experience begins with the automation tools you implement. In this session, we will discuss the benefits of automation tools, simplifying the front desk check-in process, and various ways increase patient interaction at your practice. If you are looking to implement new tools, reduce no shows, and streamline patient payments… join us to learn more about the resources available to your practice.
3:15 pm – 3:45 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
3:45 pm – 4:15 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
4:15 pm – 6:00 pm	Free time for dinner on your own or networking
6:00 pm – 8:00 pm	Pre-Conference Mixer The Avalon Inn & Resort If you are looking for something fun to do before day two of classes, come to MicroMD’s 2019 Pre-Conference Mixer. Attendees can pick each other’s brains at “Human Bingo,” test their pop culture knowledge at trivia, and enjoy delicious appetizers from the Avalon Inn & Resort. Join us, our partners, and other MicroMD users for a fun night of games, food, and fun. Included FREE in your conference registration. Don’t forget when registering online to select “Pre-Conference Mixer” under the Sessions section to RSVP.

Thursday, May 2^nd, 2019
Time	Title
7:30 am – 8:45 am	Registration & Breakfast
8:15 am – 8:45 am	Review & Housekeeping \| MicroMD Product Roadmap
8:45 am – 9:45 am	Clinical Documentation Engagement Workshop Speaker(s): Lori Ryan, National Sales Manager, MicroMD Did you know that MicroMD has various ways to document your clinical data? Join us for a workshop on changing to the all in one wizard, cleaning up the chief complaint with a hybrid, and learning how to default normals, use point and click in a text window, and still count E&M level. Our expert will also demonstrate how to add a bonus step to your wizard, copy forward clinical notes, without the data, and provide you with an experience you won’t forget in the NEW interactive encounter.
8:45 am – 9:45 am	MicroMD PM: Helpful Hints Speaker(s): Mike Esposito, Training Specialist, MicroMD With each New Year comes new regulatory changes from CMS, and 2019 is no exception. In this session, Trisha Conway of eHealth Consulting will review the MIPS program changes for 2019, the best practices for Cost, Quality, Improvement Activities, and Promoting Interoperability, and the resources available to practices as they move throughout the reporting year.
8:45 am – 9:45 am	Optimizing Your Practice’s Use of EMR Speaker(s): Carrie Ambrose, Client Services Manager, MicroMD Implementing EMR happens once. Adoption happens over time. The fact that a detailed plan is needed before selecting and implementing an EMR is well-documented, but what about after implementation? This session will help you identify ways to get the most out of your EMR by reviewing what your EMR is designed to, identifying gaps in optimization, offering a timeline of best practices, and highlighting how to monitor and measure success.
8:45 am – 9:15 am	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
9:15 am – 9:45 am	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
9:45 am – 10:45 am	Making Sense of the Interoperability Landscape Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD You have heard the term “interoperability” in the healthcare sphere, but do you know what it means and how it impacts your practice? Join us as we dive in what all of the buzz is about and what your practice should know about interoperability. We will discuss what interoperability options are available within MicroMD EMR and what the future may hold in the healthcare interoperability space.
9:45 am – 10:45 am	MicroMD EMR: Helpful Hints Speaker(s): Jennifer Yazvac, Software Support Specialist II, MicroMD If you are looking for ways to optimize your use of your MicroMD EMR system, Helpful Hints will help you do just that. Let us show you areas of MicroMD EMR you may have forgotten and review features from version releases that you may not be taken advantage of (yet). In this session, we will be highlighting valuable time savers to help you improve clinical and administrative efficiencies.
9:45 am – 10:45 am	Stop the Denial Insanity – Effective Prevention Outweighs Denials Speaker(s): Dave Henshaw, National Accounts Manager, Practice Insight and DeAnn Griffin, Channel Partner Executive, Alpha II, LLC Sponsored by Practice Insight Practice Insight/Alpha II will guide you through valuable information to help you Rethink Everything and REimagine your REimbursement. The vast majority of both ambulatory and acute care providers deal with the reality of denials management every day and employ dedicated resources that focus exclusively on chasing their hard-earned revenue. Two very familiar phrases come to mind as I reflect on this reality: the first is “the definition of insanity is doing the same thing over and over again expecting different results” and the second is “an ounce of prevention is worth a pound of cure”. Which leads to the question, “what if the best possible denials management strategy was to prevent denials before they occur?”
9:45 am – 10:45 am	Breach Mitigation & Management Speaker(s): Peter Adler, Global Cybersecurity Regulatory & Compliance Lead, Accenture LLP Electronic healthcare data is the richest source of information hackers want to access. The negative impacts of a data breach on patients and your practice can put a significant reputation and financial strain on organizations large and small. This session will focus on the current state of healthcare data security, data protection challenges, and best practices for minimizing breach potential and managing a breach if one should occur. Learn more about Peter
9:45 am – 10:45 am	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
10:45 am – 11:00 am	AM Break \| Vendor Fair
11:00 am – 12:00 pm	Keynote Speaker: The Patient as Consumer: New Expectations for Clinicians and Consumers Speakers(s): Kenneth T. Hertz, FACMPE One of the most noted transformations in the current healthcare landscape revolves around patients and their growing involvement in their care. Patients have become so engaged and informed that the industry is largely starting to refer to them as consumers. But the two aren’t synonyms, patients \| consumer, and the labels aren’t interchangeable. A patient is also a healthcare consumer, but a consumer is not necessarily a patient, but they both need our help. Learn more about Ken
12:00 pm – 1:15 pm	Lunch \| Vendor Fair
1:15 pm – 2:00 pm	What Can You Really Do with Patient Population Health Management Tools Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD Population health management has gained quite the buzz in healthcare, but what does it mean and how can your practice implement its tools? In this session, our experts will discuss common approaches to population health management, the benefits to both you and your patients, and how you can leverage these tools in your daily workflow. From there, we will dive into managing patient generated health data (PGHD) and the best practices to maximize use of your solution.
1:15 pm – 2:00 pm	Developing Your Practice Value Proposition & Why is it Important Speaker(s): Kenneth T. Hertz, FACMPE Your value proposition starts and ends with your customers. Spend time understanding their opportunities and challenges, then give them products and services that delight them. The populations within our communities need care that is coordinated among multiple settings and providers, care that is far easier to navigate than what they have now. A focus on caring is important, but it is inherently narrow. The new value proposition requires a much broader perspective it expands from caring to helping. Learn more about Ken
1:15 pm – 2:00 pm	Maximize Your Revenue: Understanding EDI Speaker(s): Shaun McAnulty, Senior Training & Implementation Specialist, Practice Insight Sponsored by Practice Insight The goal of this session will be to use the tools at your disposal to identify current and potential issues, track claim progress, monitor & follow up on out bounded claims and to use all of the information you gather from that process to implement the best workflow for your practice. Getting the cleanest claims possible out the door and turning them into Paid Claims is our ultimate goal. So this session will also contain all the Newest information from our latest Release to help you maximize the utility of your tools.
1:15 pm – 2:00 pm	New Features in MicroMD EMR & PM Speaker(s): Anna Mrvelj and Lisa Davis, Training Specialists, MicroMD Over the past year, MicroMD PM and EMR have underwent many changes and improvements. Join us in this session as our product experts dive into the new front office, financial, and clinical features available to your practice with the latest version releases. As an added bonus, join us in the learning lab after this session to try some of the new features discussed in this session! (There is a 15 minute maximum allocated to each individual during lab time.)
1:15 pm – 2:00 pm	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
2:00 pm – 3:00 pm	Financial KPIs for Your Practice: Get Paid More and Faster! Speaker(s): Matthew Grope, CPPM, Medsys Consulting Using Key Practice Indicators (KPIs) to monitor a medical practice’s financial performance is one of the key elements to ensuring financial success. This session will provide an overview of the revenue cycle, identify key revenue and profitability drivers, highlight the key daily, weekly, and monthly KPIs monitored by successful practices, and share best practices for maximizing revenue and minimizing the time it takes to get it in the door. Learn more about Matthew
2:00 pm – 2:30 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:00 pm – 3:00 pm	Assessing the Costs and Benefits of Automation Tools Speaker(s): John Webb, Client Insights Manager and Lori Ryan, National Sales Manager, MicroMD Managing a successful practice not only means you provide quality care to your patients, but that you also run a profitable business, attract and retain patients, reduce healthcare costs, and more. Join us for guidance on how to conduct a cost/benefit analysis to identify and justify the investment in common tools that help improve the practice efficiency and effectiveness across the front desk, exam room, and revenue cycle.
2:00 pm – 3:00 pm	Best Practices for Patient Engagement Speaker(s): Bo Nielsen, CEO, AutoRemind Inc. In this session, you will see examples of how other practices communicate electronically, utilize automatic appointment creations, and implement patient surveys. Our product expert will guide you through the importance of reputation management and why it is important to have a strong online presence. Join us as we delve into the best practices for patient engagement at your practice and how you can achieve better patient satisfaction. Learn more about Bo
2:30 pm – 3:00 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:30 pm – 4:00 pm	MIPS Workshop: Maximizing Participation Across the 4 Performance Categories Moderator: Kristen Heffernan, General Manager, MicroMD Join your peers and MicroMD team members as we host a workshop to identify and share best practices to boost your participation in each of the four MIPS performance categories – Quality, Promoting Interoperability, Improvement Activities, and Cost. Learn ways to maximize your 2019 score and hear from other practices what they’re doing to not just meet, but exceed, scoring requirements. This will be an interactive session during which we’ll highlight the Year 3 requirements, share best practices, and ask you to share with your peers the practices that are working – and aren’t – in your own organization. Join us to share what’s working with numerators and denominators, monitoring scores, coaching users to capture required data, data submission, minimizing cost, measure selection and clarification, workflow implications, and improvement activities.
3:00 pm – 4:00 pm	How MicroMD PM & EMR Work Together to Improve Practice Efficiencies Speaker(s): Mike Esposito, Training Specialist, MicroMD and Jennifer Yazvac, Software Support Specialist II, MicroMD As your trusted adviser, it is our duty to improve your practice efficiencies and we do just that with our integrated MicroMD PM and EMR systems. Join us as we review how patient and appointment data is shared between systems, how referrals work, and how encounter data and pending charges interact between MicroMD EMR and PM. At the end of this session, we will close by discussing the charges reconciliation report.
3:00 pm – 4:00 pm	Reducing Clicks and Data Entry in Your Clinical Workflow Speaker(s): Lori Ryan, National Sales Manager, MicroMD Now is the time to tackle complicated tasks in your software like a pro with reduced clicks in your clinical workflow. In this session, our expert will discuss an alternate approach to fast and quick review of systems, fillable PDF cheats, word table cheats, and our Dragon voice recognition software eService. If you have “working smart ideas” that enable you practice to solve workflow issues, we want to hear from you! Submit your ideas to lori.ryan@henryschein.com for a chance to have your contributions presented during the session.
3:00 pm – 4:00 pm	Price Transparency: From Hot Topic to Healthcare Reality Speaker(s): Cheryl Norris, Principal Customer Success Engineer, Surescripts LLC Patients and physicians tend to agree: out-of-pocket costs should factor into prescribing decisions. Getting accurate cost information at the point of care used to be difficult, but now it’s possible with prescription price transparency in MicroMD. During this session, you will learn how Real-Time Prescription Benefit combined with Electronic Prior Authorization integrates with your current e-prescribing workflow, enabling you to make medication decisions with complete, patient-specific drug benefit and cost information, then seamlessly complete the prescribing process without leaving the EHR.
3:00 pm – 4:00 pm	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
4:00 pm – 4:45 pm	Wine & Cheese Event \| Feedback \| Event Closing

Day 1 - Wednesday, May 1st

Wednesday, May 1^st, 2019
Time	Title
11:00 am – 1:15 am	Registration
12:00 pm – 1:00 pm	Lunch \| Vendor Fair
1:00 pm – 1:30 pm	Welcome \| Housekeeping
1:30 pm – 2:00 pm	Vendor Fair \| Open Learning Lab Visits
2:00 pm – 3:00 pm	Monitoring the Financial Health of Your Practice Speaker(s): Lisa Davis, Training Specialist, MicroMD Have you ever wondered how you can monitor the financial health of your practice with your MicroMD PM system? If you are nodding your head yes, we can help. In this session, we will suggest monthly, quarterly, and yearly reports to run and analyze in your software. Coupled with this, our expert will show you how to balance month end reports, identify problem areas, evaluate your performance by procedure codes and payers, and more.
2:00 pm – 3:00 pm	MIPS – Year 3: You CAN Claim Your Positive Payment Adjustment! Speaker(s): Trisha Conway, eHealth Consulting You CAN claim your positive payment adjustment!”: The regulations have changed, but the positive reimbursement adjustments are still well within your reach. After attending this session, you will understand the changes in regulations and the impact they have on your participation in MIPS. You will be able to identify ways your practice can participate and receive positive payment adjustments for Medicare in 2021 and beyond. Learn more about Trisha
2:00 pm – 3:00 pm	Clinical Decision Support: It’s More Than Just Alerts Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD Clinical decision support is widely talked about and highly regarded in healthcare, and for a good reason. In this session, we will discuss what is, how it is used, and the ways it ties into the incentive programs you may already be participating in. Lastly, we will discuss how it works with MicroMD EMR, the add-on tools available to your practice, and the resources your practice can access when making critical care decisions.
2:00 pm – 2:30 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:30 pm – 3:00 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
3:00 pm – 3:15 pm	Break \| Vendor Fair
3:15 pm – 4:15 pm	Demystifying the MicroMD EMR Quality Measures Speaker(s): Anna Mrvelj, Training Specialist, MicroMD Another year means another new year of CMS changes – join us as we discuss topped our measures for 2019 that may impact your practice. We will also review the most significant changes to common quality measures and discuss how to move the needle on numerators and denominators for the most commonly used quality measures. Lastly, our MicroMD expert will discuss resources available to assist you with quality measures as you move through the 2019 reporting year.
3:15 pm – 4:15 pm	The Future of Medicine through Virtual Visits Speaker(s): Trisha Conway, eHealth Consulting You may wonder how you could ever treat a patient over the computer! Let’s take a practical look at implementation of Virtual Visits and how they are beginning to revolutionize medicine. You will see virtual visits in use and be able to identify ways you can implement virtual visits in your practice. Virtual Visits are a win-win for both the provider and the patient in improved revenue and satisfaction. Learn how you can get started now! Learn more about Trisha
3:15 pm – 4:15 pm	Accelerating the Front Desk Experience Speaker(s): John Webb, Client Insights Manager, MicroMD Accelerating your office’s front desk experience begins with the automation tools you implement. In this session, we will discuss the benefits of automation tools, simplifying the front desk check-in process, and various ways increase patient interaction at your practice. If you are looking to implement new tools, reduce no shows, and streamline patient payments… join us to learn more about the resources available to your practice.
3:15 pm – 3:45 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
3:45 pm – 4:15 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
4:15 pm – 6:00 pm	Free time for dinner on your own or networking
6:00 pm – 8:00 pm	Pre-Conference Mixer The Avalon Inn & Resort If you are looking for something fun to do before day two of classes, come to MicroMD’s 2019 Pre-Conference Mixer. Attendees can pick each other’s brains at “Human Bingo,” test their pop culture knowledge at trivia, and enjoy delicious appetizers from the Avalon Inn & Resort. Join us, our partners, and other MicroMD users for a fun night of games, food, and fun. Included FREE in your conference registration. Don’t forget when registering online to select “Pre-Conference Mixer” under the Sessions section to RSVP.

Day 2 - Thursday, May 2nd

Thursday, May 2^nd, 2019
Time	Title
7:30 am – 8:45 am	Registration & Breakfast
8:15 am – 8:45 am	Review & Housekeeping \| MicroMD Product Roadmap
8:45 am – 9:45 am	Clinical Documentation Engagement Workshop Speaker(s): Lori Ryan, National Sales Manager, MicroMD Did you know that MicroMD has various ways to document your clinical data? Join us for a workshop on changing to the all in one wizard, cleaning up the chief complaint with a hybrid, and learning how to default normals, use point and click in a text window, and still count E&M level. Our expert will also demonstrate how to add a bonus step to your wizard, copy forward clinical notes, without the data, and provide you with an experience you won’t forget in the NEW interactive encounter.
8:45 am – 9:45 am	MicroMD PM: Helpful Hints Speaker(s): Mike Esposito, Training Specialist, MicroMD With each New Year comes new regulatory changes from CMS, and 2019 is no exception. In this session, Trisha Conway of eHealth Consulting will review the MIPS program changes for 2019, the best practices for Cost, Quality, Improvement Activities, and Promoting Interoperability, and the resources available to practices as they move throughout the reporting year.
8:45 am – 9:45 am	Optimizing Your Practice’s Use of EMR Speaker(s): Carrie Ambrose, Client Services Manager, MicroMD Implementing EMR happens once. Adoption happens over time. The fact that a detailed plan is needed before selecting and implementing an EMR is well-documented, but what about after implementation? This session will help you identify ways to get the most out of your EMR by reviewing what your EMR is designed to, identifying gaps in optimization, offering a timeline of best practices, and highlighting how to monitor and measure success.
8:45 am – 9:15 am	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
9:15 am – 9:45 am	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
9:45 am – 10:45 am	Making Sense of the Interoperability Landscape Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD You have heard the term “interoperability” in the healthcare sphere, but do you know what it means and how it impacts your practice? Join us as we dive in what all of the buzz is about and what your practice should know about interoperability. We will discuss what interoperability options are available within MicroMD EMR and what the future may hold in the healthcare interoperability space.
9:45 am – 10:45 am	MicroMD EMR: Helpful Hints Speaker(s): Jennifer Yazvac, Software Support Specialist II, MicroMD If you are looking for ways to optimize your use of your MicroMD EMR system, Helpful Hints will help you do just that. Let us show you areas of MicroMD EMR you may have forgotten and review features from version releases that you may not be taken advantage of (yet). In this session, we will be highlighting valuable time savers to help you improve clinical and administrative efficiencies.
9:45 am – 10:45 am	Stop the Denial Insanity – Effective Prevention Outweighs Denials Speaker(s): Dave Henshaw, National Accounts Manager, Practice Insight and DeAnn Griffin, Channel Partner Executive, Alpha II, LLC Sponsored by Practice Insight Practice Insight/Alpha II will guide you through valuable information to help you Rethink Everything and REimagine your REimbursement. The vast majority of both ambulatory and acute care providers deal with the reality of denials management every day and employ dedicated resources that focus exclusively on chasing their hard-earned revenue. Two very familiar phrases come to mind as I reflect on this reality: the first is “the definition of insanity is doing the same thing over and over again expecting different results” and the second is “an ounce of prevention is worth a pound of cure”. Which leads to the question, “what if the best possible denials management strategy was to prevent denials before they occur?”
9:45 am – 10:45 am	Breach Mitigation & Management Speaker(s): Peter Adler, Global Cybersecurity Regulatory & Compliance Lead, Accenture LLP Electronic healthcare data is the richest source of information hackers want to access. The negative impacts of a data breach on patients and your practice can put a significant reputation and financial strain on organizations large and small. This session will focus on the current state of healthcare data security, data protection challenges, and best practices for minimizing breach potential and managing a breach if one should occur. Learn more about Peter
9:45 am – 10:45 am	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
10:45 am – 11:00 am	AM Break \| Vendor Fair
11:00 am – 12:00 pm	Keynote Speaker: The Patient as Consumer: New Expectations for Clinicians and Consumers Speakers(s): Kenneth T. Hertz, FACMPE One of the most noted transformations in the current healthcare landscape revolves around patients and their growing involvement in their care. Patients have become so engaged and informed that the industry is largely starting to refer to them as consumers. But the two aren’t synonyms, patients \| consumer, and the labels aren’t interchangeable. A patient is also a healthcare consumer, but a consumer is not necessarily a patient, but they both need our help. Learn more about Ken
12:00 pm – 1:15 pm	Lunch \| Vendor Fair
1:15 pm – 2:00 pm	What Can You Really Do with Patient Population Health Management Tools Speaker(s): Heather Kelty, Manager of Product Mgmt, MicroMD Population health management has gained quite the buzz in healthcare, but what does it mean and how can your practice implement its tools? In this session, our experts will discuss common approaches to population health management, the benefits to both you and your patients, and how you can leverage these tools in your daily workflow. From there, we will dive into managing patient generated health data (PGHD) and the best practices to maximize use of your solution.
1:15 pm – 2:00 pm	Developing Your Practice Value Proposition & Why is it Important Speaker(s): Kenneth T. Hertz, FACMPE Your value proposition starts and ends with your customers. Spend time understanding their opportunities and challenges, then give them products and services that delight them. The populations within our communities need care that is coordinated among multiple settings and providers, care that is far easier to navigate than what they have now. A focus on caring is important, but it is inherently narrow. The new value proposition requires a much broader perspective it expands from caring to helping. Learn more about Ken
1:15 pm – 2:00 pm	Maximize Your Revenue: Understanding EDI Speaker(s): Shaun McAnulty, Senior Training & Implementation Specialist, Practice Insight Sponsored by Practice Insight The goal of this session will be to use the tools at your disposal to identify current and potential issues, track claim progress, monitor & follow up on out bounded claims and to use all of the information you gather from that process to implement the best workflow for your practice. Getting the cleanest claims possible out the door and turning them into Paid Claims is our ultimate goal. So this session will also contain all the Newest information from our latest Release to help you maximize the utility of your tools.
1:15 pm – 2:00 pm	New Features in MicroMD EMR & PM Speaker(s): Anna Mrvelj and Lisa Davis, Training Specialists, MicroMD Over the past year, MicroMD PM and EMR have underwent many changes and improvements. Join us in this session as our product experts dive into the new front office, financial, and clinical features available to your practice with the latest version releases. As an added bonus, join us in the learning lab after this session to try some of the new features discussed in this session! (There is a 15 minute maximum allocated to each individual during lab time.)
1:15 pm – 2:00 pm	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
2:00 pm – 3:00 pm	Financial KPIs for Your Practice: Get Paid More and Faster! Speaker(s): Matthew Grope, CPPM, Medsys Consulting Using Key Practice Indicators (KPIs) to monitor a medical practice’s financial performance is one of the key elements to ensuring financial success. This session will provide an overview of the revenue cycle, identify key revenue and profitability drivers, highlight the key daily, weekly, and monthly KPIs monitored by successful practices, and share best practices for maximizing revenue and minimizing the time it takes to get it in the door. Learn more about Matthew
2:00 pm – 2:30 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:00 pm – 3:00 pm	Assessing the Costs and Benefits of Automation Tools Speaker(s): John Webb, Client Insights Manager and Lori Ryan, National Sales Manager, MicroMD Managing a successful practice not only means you provide quality care to your patients, but that you also run a profitable business, attract and retain patients, reduce healthcare costs, and more. Join us for guidance on how to conduct a cost/benefit analysis to identify and justify the investment in common tools that help improve the practice efficiency and effectiveness across the front desk, exam room, and revenue cycle.
2:00 pm – 3:00 pm	Best Practices for Patient Engagement Speaker(s): Bo Nielsen, CEO, AutoRemind Inc. In this session, you will see examples of how other practices communicate electronically, utilize automatic appointment creations, and implement patient surveys. Our product expert will guide you through the importance of reputation management and why it is important to have a strong online presence. Join us as we delve into the best practices for patient engagement at your practice and how you can achieve better patient satisfaction. Learn more about Bo
2:30 pm – 3:00 pm	Scheduled Learning Lab Visits (5 slots available) Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.
2:30 pm – 4:00 pm	MIPS Workshop: Maximizing Participation Across the 4 Performance Categories Moderator: Kristen Heffernan, General Manager, MicroMD Join your peers and MicroMD team members as we host a workshop to identify and share best practices to boost your participation in each of the four MIPS performance categories – Quality, Promoting Interoperability, Improvement Activities, and Cost. Learn ways to maximize your 2019 score and hear from other practices what they’re doing to not just meet, but exceed, scoring requirements. This will be an interactive session during which we’ll highlight the Year 3 requirements, share best practices, and ask you to share with your peers the practices that are working – and aren’t – in your own organization. Join us to share what’s working with numerators and denominators, monitoring scores, coaching users to capture required data, data submission, minimizing cost, measure selection and clarification, workflow implications, and improvement activities.
3:00 pm – 4:00 pm	How MicroMD PM & EMR Work Together to Improve Practice Efficiencies Speaker(s): Mike Esposito, Training Specialist, MicroMD and Jennifer Yazvac, Software Support Specialist II, MicroMD As your trusted adviser, it is our duty to improve your practice efficiencies and we do just that with our integrated MicroMD PM and EMR systems. Join us as we review how patient and appointment data is shared between systems, how referrals work, and how encounter data and pending charges interact between MicroMD EMR and PM. At the end of this session, we will close by discussing the charges reconciliation report.
3:00 pm – 4:00 pm	Reducing Clicks and Data Entry in Your Clinical Workflow Speaker(s): Lori Ryan, National Sales Manager, MicroMD Now is the time to tackle complicated tasks in your software like a pro with reduced clicks in your clinical workflow. In this session, our expert will discuss an alternate approach to fast and quick review of systems, fillable PDF cheats, word table cheats, and our Dragon voice recognition software eService. If you have “working smart ideas” that enable you practice to solve workflow issues, we want to hear from you! Submit your ideas to lori.ryan@henryschein.com for a chance to have your contributions presented during the session.
3:00 pm – 4:00 pm	Price Transparency: From Hot Topic to Healthcare Reality Speaker(s): Cheryl Norris, Principal Customer Success Engineer, Surescripts LLC Patients and physicians tend to agree: out-of-pocket costs should factor into prescribing decisions. Getting accurate cost information at the point of care used to be difficult, but now it’s possible with prescription price transparency in MicroMD. During this session, you will learn how Real-Time Prescription Benefit combined with Electronic Prior Authorization integrates with your current e-prescribing workflow, enabling you to make medication decisions with complete, patient-specific drug benefit and cost information, then seamlessly complete the prescribing process without leaving the EHR.
3:00 pm – 4:00 pm	Open Learning Lab Visits Open lab time is available throughout the conference. If you have specific questions regarding your practice’s use of the software, now is the time to seek answers. Stop by!
4:00 pm – 4:45 pm	Wine & Cheese Event \| Feedback \| Event Closing

We know how much you love the hands-on experience, and how beneficial it can be. We encourage you to take a seat at one of our workstations running the latest MicroMD software. Enjoy access to trainers and support staff who can give you a personalized experience. Open and scheduled lab times are available throughout the conference.

This is your opportunity to experience one-on-one product tutorials from our product experts. Bring your questions – they have the answers and insight into your practice’s needs.

Open Learning Lab Time

Open lab time is available throughout the conference. Please reference our ‘Agenda’ section for specific times on when the Learning Lab will have open slots.

Scheduled Learning Lab Time

Looking to have some lab time all to yourself? Scheduled lab time is available in half hour increments providing you with one-on-one time with our trainers and support staff. Time slots are available during the conference and are limited to 5 spots per half hour time slot, with each spot being for one person per practice.

We ask that each individual reserve no more than TWO lab time openings to ensure other attendees have the opportunity to take advantage of our lab. MicroMD may cancel your excess reserved lab time if you schedule more than two slots.

Please ensure to register for a time slot early, as they will go fast. Reference our ‘Agenda’ section for specific times on when the Learning Lab will have available scheduled slots.

Questions about Registration?

Contact Maria Marsteller

Legal Disclaimer

In order to attend the MicroMD User Conference you must be a licensed client or affiliated practice of such client, in good standing (“Client”), who has directly purchased a license for MicroMD EMR or MicroMD PM software from Henry Schein Medical Systems, Inc. (collectively the “Company”) or through a certified Reseller of the Company. Consultants, vendors and other partners of the Company are eligible to exhibit or attend by exclusive invitation only. Without the prior written approval of a member of Company’s executive team, only direct employees of Clients, consultants, vendors, and partners of Company may attend the MicroMD User Conference. The Company reserves the right to deny registration for any reason or no reason to any Client or any other entity and/ or individual. Educational sessions are designed to inform and educate our Clients and participation is limited to Clients only. Clients understand and agree that certain information furnished to you by Company in connection with the MicroMD User Conference, regardless of the form in which such information is presented, is confidential, non-public and/or proprietary information (“Confidential Information”) and is the sole property of Company. You agree not to disclose the Confidential Information to any third party for any reason whatsoever, and to protect the Confidential Information using the same degree of care you use to protect your confidential information for a period of two (2) years from the date hereof.